Plan Offer
Hello,
I received the attached email on 29 Aug, advertising 2 months of free internet. On 11 Oct I signed up for it, and it was installed on 15 Oct. I activated the first free month no problem, but when I went in earlier today to check if it was time to activate the second free month, the reward had expired.
I reached out to Fizz support over Facebook and was told that to receive 2x free months, I needed to 'create my account' (which I interpreted as initiate the internet service) between May and July.
If this were true, and it only applied up until July, why am I receiving promotional emails for this offer at the end of August?
Kind thanks!
Best Answer
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Hello JohnZe
Following my verification, indeed some users received 2 perks of a free month of internet, so in your case, since it expired, please contact us directly so we can process a refund of 1 month of internet for you:
Also, please access 'My Benefizz -> My rewards -> My upgrades' and you'll see for both mobile and internet a couple of empty slots where you can add free rewards that are added to your plan for free, monthly. For the mobile you have 2 x 250Mb and 1 x 500Mb (you can only choose 2 as you have 2 empty slots) and for internet you have a discount of $1 and another one of $1; both can be added which leads to a $3 discount off your internet plan price, every month.
More details regarding our rewards can be seen here: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Thanks for your kind understanding!
Have a lovely rest of the night.
-Ingrid, Community Moderator
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Answers
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The forums unfortunately aren't able to help with this one.
Your best bet is to try to contact support:
Response times are generally in hours and you are unlikely to reach a satisfactory answer with this kind of issue.
You should try it before escalating the issue with a complaint but I'm skeptical that the deal will be honoured but it's worth a shot.
You can submit a complaint here:
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