Ported my number from Bell to fizz , data , text working . Calls not working

Cjgohnc6
Cjgohnc6 Posts: 2 ✭
edited November 2 in My Mobile
Its been 3 days i switched to fizz. Calls are not working. Only text and data working. Fizz support say they’re raised a ticket are working on it. Its been 3 days still not working. Anybody faced this issue ? If so any guidance
Toronto code 416 number
Email from fizz says : technical issue during porting and they are working on it

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,192 ✭✭

    Hi @Cjgohnc6

    The only option is to wait for the support @Whizz

  • Whizz
    Whizz Posts: 23,554 admin

    Hello Cjgohnc6  ,

    Sorry to hear about the issue.

    I verified your account and it looks like the the ticket is indeed still being investigated by our technical team.

    For the moment, we can only wait until the issue is fully investigated and resolved by them as we also apologize for the inconvenience.

    You will be contacted  back via e-mail in the shortest time possible once our customer service receives our technical team`s feedback.

    On another note, you can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a  good one,
    Raul, Community Moderator

This discussion has been closed.

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