i cant listen to my voicemails

dkatzburg
dkatzburg Posts: 4 ✭
edited November 2 in My Mobile
when i call my voicemail instead of being able to listen to my voicemails i get the message that you reached the voicemail of ... (by dialing my PERSONEL voicemail)
what can i do to be able to listen to my voicemails???

Answers

  • Konalife
    Konalife Posts: 37 ✭✭

    There is the FIZZ Visual Voicemail app I'm on android found it in the play store.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,082 ✭✭

    Link for download apps and more!

    Visual voicemail | Fizz

  • dkatzburg
    dkatzburg Posts: 4 ✭
    my phone is a basic phone with no option for apps (its a Kyocera e4610) it was working well until last week but somehow it stopped working
  • Konalife
    Konalife Posts: 37 ✭✭


    To manually access your voicemail, dial 1-514-647-0999. 

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,082 ✭✭

    your phone is not certified Volte with Fizz. It s work probably in 3g. 3g end support end 2025.

  • Whizz
    Whizz Posts: 22,869 admin

    Hello dkatzburg  , 


    Sorry to hear about the issue.
    Please try to check if you can access the voicemail manually by dialing 1-514-647-0999 either from your phone or a non-Fizz phone.

    I also advise you to reset your phone`s network settings ( on a quick google search I found out that this is how you reset the network settings for your phone : Settings icon > scroll to and select System > select Reset options > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS > select RESET SETTINGS again to confirm ) and if you still have issues, please reach our customer service for further investigations.

    More details can be found here also : https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    To reach our customer service, follow the details here : https://fizz.ca/en/support

    Thank you for your understanding.
    Raul, Community Moderator


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