My internet connection nothing for 3 days

norman S. #40876

How can I connect my Wi-Fi internet

Whizz

Hello norman S. #40876 

Following my verification, in the past couple of days the signals of your modem weren't in optimal parameters and now your modem appears offline. Could you please make sure that the cables don’t show any sign of damage? Also, please restart your modem by unplugging its power cable, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender. Make sure that the coaxial cable is tightly screwed in at both ends.
More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

If the issue persists, please contact us directly so we can book a service call for you : https://fizz.ca/en/support

Thanks for your kind understanding and cooperation!

Have a lovely night.

-Ingrid, Community Moderator 

norman S. #40876

Please solve this problem or i decided to cancel my subscription

norman S. #40876

if it's always this problem not fixed i cancel it

wenhan

contact support

Step_WYQMY

you should contact @Whizz , to get some support

G225 code IRSGE

https://forum.fizz.ca/en/discussion/2655796/my-internet-connection-nothing-for-3-days

If you explain correctly your problem, is more easy to answers.

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