Can't receive the activation SMS / voice call from Whatsapp

angryotter

Been trying to activate WhatsApp (brand new user) with my new fizz enabled mobile but it's been failing. Can't receive the SMS and for the voice verification it gave me a message like "you need a fizz add-on to receive that call".

I have the following:
iPhone SE2
Fizz with 1GB data / British Columbia Coverage / Unlimited text and calling

I wonder -do I have to add "Canada" or "Canada+USA" coverage before I can receive the SMS from WhatsApp? or enable "international calling" ?

Thanks

Konalife

check that the +1 is canada and not +1 usa for country code at sign in.

G225 code IRSGE

Read this ?

WhatsApp "We couldn't send an SMS to your number" — Fizz Community Hub

I can’t send or receive text messages (SMS). Why? | Fizz

how to contact Fizz on WhatsApp? — Fizz Community Hub

elena code xzi4t

Hi @angryotter

When did you activate your plan?

Did you try to reboot the phone or put in airplane mode for 30 seconds.

The incoming SMS are free everywhere in the world

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

BradDoell

Good morning @angryotter

Are you able to receive texts and use data with everything else other than WhatsApp? Please let us know.
if so, then the problem is most likely at the WhatsApp end.

Cheers,

Brad

pila SEWYG

Have you tried contacting @Whizz

angryotter

thanks for the comments, all! Yes, I can receive text messages of all kinds normally, and I've read many people have had this issue with WhatsApp. I'll try an Android phone next with the fizz SIM.

SweetFizz

https://forum.fizz.ca/en/discussion/comment/6926698#Comment_6926698

glad to hear it worked out somehow

Kejinsan CODE VB5UM

https://forum.fizz.ca/en/discussion/comment/6926698#Comment_6926698

Awesome thanks for letting us know!