Logged out when casting

TonyRama
TonyRama Posts: 39 ✭✭
edited October 23 in TV

I have been experiencing this since the early days of beta testing, but hoped it would go away on its own after app updates:

  • when casting from the mobile app to Chromecast, everything goes well;
  • after about 30 minutes of watching the same channel, when I return to the app (for example to switch channels), it says that the connection to the internet was lost. I have two options: CLOSE, RETRY. Note that the show is still playing on the TV.
  • CLOSE: closes the popup message, it takes me to the guide, selecting any channel does nothing;
  • RETRY: it prompts me to log in. at this point, the casting also stops.

it is annoying, as I must keep the phone screen awake in order to preserve my session.

Anyone else seen this?

app version is 3.1.20.655 (Android)

Best Answer

  • Whizz
    Whizz Posts: 22,794 admin
    Answer ✓

    Hello TonyRama 

    We're sorry about the inconvenience.

    Please update the app as a new update is available (3.1.20.655) and if the issue still persists, feel free to contact us directly either on here, or on our social platforms for further details, so we can escalate this matter to our technical team : https://fizz.ca/en/support

    Thanks for your kind cooperation and patience!

    Have a lovely night.

    -Ingrid, Community Moderator 

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