did you check the transaction history? 
Where can I see my Fizz transactions and orders
You might also want to check in your email spam folder for an email.
Me I receive mail but not all people..
Hello Donald9,
After making the necessary verifications into our tools we noticed that the SIM order was not made.
You reached the customer service agents and they suggested you to reach your bank in order to approve the payment however there was no update from your side since then.
For security reasons, we are using the 3DS2 protocols therefore this is why when making the request from the Fizz account, you are asked to confirm with your bank.
3D Secure is an authentication protocol with which will prompt you with an additional verification step during checkout to reduce fraud such as entering a code sent to your phone or signing into your banking app with a fingerprint or **** recognition.
Here are more details regarding the subject: https://fizz.ca/en/faq/what-payment-methods-can-i-use
In case you wish further assistance, you can reach back the customer service agents, using this link: https://fizz.ca/en/support and they will gladly help.
Have a great day.
-Lavinia, Community Moderator
