Hi, I have issues with a new internet installation.

NataliaAda

I have been trying to set up the Wi-Fi modem and it is not working. The @ symbol is off and the Upload arrow is flashing. I have tried going into my account to activate the modem (as written in step 6) but it just says that delivery expected 2024-09-17 but I already received my modem. The technician delivered it and said that the cable at my house is good and I should have no issues setting it up. I have followed all the steps but alas it is not working. Thanks in advance!

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Hi @NataliaAda

You should check if you don't have any other cable in your house, if you have try them

Otherwise contact the support

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

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Have you activated your plan in your account?

If it still doesn't work, contact support: https://fizz.ca/en/support or send private message to @Whizz

Whizz

Hello NataliaAda,
We are sorry to hear about the situation encountered.

After making the necessary verifications into our tools, we noticed that your home internet plan is active.

The modem is provisioned however this appears to be offline.

Please verify the coaxial cable, to be well screwed and not damaged in any way.

Also, try to plug the modem directly  to the wall socket, without an extension cord. 

In case it will still not work, you can contact our customer service agents in order for them to assist you.

For that, access this link: https://fizz.ca/en/support and ask for an agent.

Have a great day.

-Lavinia, Community Moderator