Phonista Badge

TigerTheLion77
TigerTheLion77 Posts: 7 ✭✭
edited October 13 in My Mobile

Hi all, I recently bought a preloved phone and was just curious how long I have to wait to earn that badge. Surprisingly I haven't been able to find a definitive answer on the website, Reddit or this community forum…I have seen someone say it took around 3 months but that was about a 1.5 years ago.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Hi @TigerTheLion77

    Contact the support, I believe that it is your only option if after a week or two you didn't get it.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,118 ✭✭

    The badges are supposed to unlock right away, but sometimes they got stuck. Either wait several days or contact support to unlock it.

  • Mark123_2024
    Mark123_2024 Posts: 4,794 ✭✭

    If you didn't get it in one week you'll never get it unless you contact the client service department.

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭
    edited October 12

    Did you already receive the points from the purchase?

    My best guess is that they want to ensure you will be keeping the phone before crediting your account.

    The return window is 15 days so it could take up to that time but any more than that and you'll just have to wait and see.

    Badges can take a while to show up on your account. (I got my 1 month badge after ~3-4 months)

  • Kejinsan CODE VB5UM
    Kejinsan CODE VB5UM Posts: 7,516 ✭✭

    You should contact support right away, message them about it @Whizz

  • NaomieMC
    NaomieMC Posts: 6 ✭✭

    Hello:) did you find a way to solve the problem? It might happen to some people too

    Personally, i didnt have a problem with the badges yet

  • Whizz
    Whizz Posts: 23,045 admin

    Hello TigerTheLion77,
    Thank you for your post.

    We kindly wish to inform you that it normally takes 30 days after receiving the phone for the Badge to be unlocked. 

    In case the period passed, you can contact our customer service agents in order to investigate the situation.

    They are available at any hour and for reaching them, you can use this link: https://fizz.ca/en/support 

    Have a great day.

    -Lavinia, Community Moderator 

This discussion has been closed.