why is my voicemail only answering when people with fizz service call?

Fragin
Fragin Posts: 1 ✭✭
edited October 13 in Your Fizz Account

why is my voicemail only answering when people with fizz service call?

Answers

  • wenhan
    wenhan Posts: 1,158 ✭✭

    i get voicemail when non-fizz call for me…might be an issue on your end. you can always contact support and ask them to troubleshoot

  • pila SEWYG
    pila SEWYG Posts: 957 ✭✭

    strange… if i were you ill message directly @Whizz

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,358 ✭✭

    Yep very strange, What is a message other people receive ?

  • Whizz
    Whizz Posts: 23,012 admin

    Hello Fragin  

    We are sorry to hear about the situation encountered with your Voicemail.

    After making the necessary verifications into your Fizz account we noticed that your plan is active and the Voicemail option is included.

    This means that you should be able to receive the messages from all numbers who are trying to call you.

    In this case, as you are mentioning that this is not happening, you can contact our customer service agents in order for them to be able to assist.

    For that, you can use this link: https://fizz.ca/en/support 

    Have a great day.

    - Lavinia, Community Moderator

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