Fizz shows my plan as two different dollar amounts in two different places?

ohnomydatasgone

Hi, my plan is $25 I hope. When I go to buy a phone that discounts my monthly phone plan it shows my plan is $26.60. Which is correct?

G225 code IRSGE

Hi send private message to @Whizz for your real price

ohnomydatasgone

Yeah I did. The price of my plan goes up if I buy a phone. What kind of customer service is that?

G225 code IRSGE

Hi, you probably have an old plan. The price was lower over time. Now the price to increase and if you have a phone that changes the price, a 25% discount for example you change your plan for today's.

ohnomydatasgone

I dont want a phone that changes the plan price. It still tries to change my $25 plan to $26.60

Whizz

Hello @ohnomydatasgone ,
We are sorry to hear about the situation encountered.

After making the necessary verifications into your Fizz account, we noticed that you were able to reach our customer service agents and a ticket was created for this issue.

For the moment, there is no update from the technical department however as soon as they will have one, you will be notified on the email address associated with your Fizz account.

In the meantime, you can verify the ticket status in My Settings- My Tickets.

Your understanding is highly appreciated.

Have a great day.
-Lavinia, Community Moderator