any Support exists?

Jweed
Jweed Posts: 3 ✭
edited October 12 in Phones
I messaged in chat and never got any respond after hours ,is there any agent even exist ? it is ridiculous . whats going on ? how ppl solve issues ?

Best Answer

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭
    Answer ✓

    Fizz chat support handles a high volume of queries and might not have found enough customer support staff to handle the influx of customers from their Westward expansion into Canada.

    I haven't had any issues so I can't comment on the wait time but users on the forum report waiting for several hours before being connected to customer support. I believe you have to keep the window open to be able to receive a reply.

    If you are looking for a quicker response that don't require technical diagnosis you can ask Fizz on messenger.

    If you're looking to diagnose something like slow internet speed you're going to have to set aside several hours for customer support.

    Ideally you would try to contact support first here: https://fizz.ca/en/support

    But if you're unable to find time you can submit a complaint: https://fizz.ca/en/faq/resolving-issues

Answers

  • Step_WYQMY
    Step_WYQMY Posts: 1,718 ✭✭

    Hi @Jweed have you tried to message directly @Whizz , could be the way

  • kaitokun
    kaitokun Posts: 1,273 ✭✭

    They are there. It just takes longer to get a response from them.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,400 ✭✭
    edited October 9

    Hi, sometimes it's a problem with the internet browser sometimes they are very busy. You have to be patient, it's just online.

    Try InPrivate Mod for Ms Edge or Private mod with Firefox and Chrome.

    I write at night and I always respond quickly.

    Contact us | Fizz or private message to @Whizz.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Jweed,

    Sorry to hear that you had issues with the chat - it just takes longer sometimes for someone to reach your case.

    We apologize for the inconvenience.

    I just verified your account and saw that you did manage to reach our agents on chat a few times and they managed to handle the situation further from there.

    There are more than one ways as the other users told you also - either you can check https://fizz.ca/en/support for a social media platform , Live chat or even message us in private ( the moderators ).

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

     

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