"Activate pending"

yannx_812
yannx_812 Posts: 4 ✭✭
edited October 8 in Internet

I have installed the internet on last friday (10/4) , the configuration is ok,but I can't use the internet at all,then I contact the services,they opened a ticket for this issue . Three days left , nothing changed .The status is still active pending in the overview settings ,Feeling bad about this service experience.

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,279 ✭✭
    Answer ✓

    Have you activate your Internet ? Good Credit card ?

    If you have multiple accounts, check the other accounts. If nothing works, send a message to FIzz again.

Answers

  • Mark123_2024
    Mark123_2024 Posts: 4,722 ✭✭
    https://forum.fizz.ca/en/discussion/2655454/activate-pending

    Try to activate it from your Fizz account.

  • Whizz
    Whizz Posts: 22,972 admin

    Hello yannx_812 

    Following my verification, our technical team is still working on the ticket, however rest assured as they are trying their best to sort this out as soon as possible. You can track your ticket's progress by accessing your Fizz account -> My settings -> My tickets.

    Once we have a response from them, we will get back to you via email and you'll also be refunded for the days without service. If you have other questions, feel free to contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a great night.

    -Ingrid, Community Moderator 

This discussion has been closed.

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