My friends say there is no connection ring tone.

Ted_Y2008
Ted_Y2008 Posts: 4 ✭✭
edited October 7 in My Mobile
This problem seems to occur in quite a few cases. My son and daughter have the same problem. Is there a solution? Please let me know, please help me

Best Answer

  • Whizz
    Whizz Posts: 23,169 admin
    Answer ✓

    Hello Ted_Y2008 

    Could you please try to switch your phone to airplane mode for a couple seconds, then switch it back to normal? After that, reinsert the Sim and restart your phone.

    If the issue still persists, please contact us directly and we will gladly assist you further https://fizz.ca/en/support

    Have a great night!

    -Ingrid, Community Moderator 

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,603 ✭✭

    Hi @Ted_Y2008

    What phone are you using, I read this kind of problem for member using a no VoLTE certified phone from Fizz

  • Ted_Y2008
    Ted_Y2008 Posts: 4 ✭✭
    Thanks for ur help. My phone is Samsung note10+. the very first week, there was no problem.The problem arose suddenly and there is no solution. If I connect another company's SIM card to my phone and make a call, I can clearly hear the connection ring tone. This is not a problem with the phone.
  • G225 code IRSGE
    G225 code IRSGE Posts: 3,581 ✭✭

    if you try sim fizz in other phone work welll or no ?

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