Why is there a 3-5 times of no internet connection every day? Each time it lasts 5-6 minutes.
Answers
-
Hi @moxi
Did you check your modem when this happened? Is your modem in a well-ventilated area, or could it be overheating and rebooting?
Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it, wait 15 minutes and then redo the installation process by following the details found here :
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
0 -
Hello moxi,
We are sorry to hear about the situation encountered with your connection.After making the necessary verifications into our tools, we noticed that your plan is active, modem is online however there are some signals out of norms which can explain your disconnections.
For this, please verify the coaxial cable, to be well screwed and not damaged in any way.
If possible, plug the modem in a different power socket, by making sure it is connected directly to the wall and not by using an extension cord.
You can leave the modem unplugged for 30 seconds in order to do a restart, like here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
In case you will still encounter issues, you can reach the customer service agents and they will assist you in this matter.To do that, you can access this link: https://fizz.ca/en/support
Have a great day.
-Lavinia, Community Moderator
0
