Activation Pending after 72 hours

Kitkatroxcy
Kitkatroxcy Posts: 2 ✭✭
edited October 4 in My Mobile
Can send/receive SMS, can use LTE, but calls do not works. On the account summary, it says activation pending. It’s been 72 hours.

A ticket is open but no one is doing anything about it… on support they says things like reboot the phone, update it…

Best Answer

  • Whizz
    Whizz Posts: 23,012 admin
    Answer ✓

    Hello Kitkatroxcy 

    We're sorry for the inconvenience.

    Following my verification, our technical team is still investigating the issue with the highest priority and once they have a resolution, you will be contacted via email. Delays may occur sometimes due do a higher number of requests than usual and also the complexity of the issue.

    You have the option to verify the progress of your ticket directly from your Fizz account -> My settings -> My tickets.

    If you have other questions, feel free to contact us directly and we will gladly assist you https://fizz.ca/en/support

    Your understanding and patience are highly appreciated!

    Have a lovely day ahead.

    -Ingrid, Community Moderator 

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,401 ✭✭

    Hi @Kitkatroxcy

    Sorry to say that but the support probably gave you the wrong information, if the activation is pending and you don't have the service, the problem is in their end.

    @Whizz you should look on this

This discussion has been closed.

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