New Fizz member. Problems transferring number

zalman125
zalman125 Posts: 2 ✭
edited October 4 in My Mobile
I keep getting notifications back:

"Your account number is wrong". False. I entered the correct account number from my previous carrier.

"The IEMI number is wrong". False. I entered the correct 15-digit IEMI number.

I don't know what to do. There is nobody in the chat.

Best Answer

  • Oli 64JKA
    Oli 64JKA Posts: 4,878 ✭✭
    edited October 4 Answer ✓

    I suggest you contact support the same thing happend to me so they activated the porting manualy. You might want to chose the chat not messenger when contacting support it will be easyer.

    https://fizz.ca/en/support

Answers

  • kaitokun
    kaitokun Posts: 1,147 ✭✭

    You should probably contact support and see if they can assist you.

  • Whizz
    Whizz Posts: 22,740 admin

    Hello zalman125 

    Following my verification, the transfer has been completed on the 3rd of October at 6:30pm. Could you please insert the Fizz Sim card and test out your services?

    Here are more details regarding testing the line https://fizz.ca/en/faq/how-test-my-fizz-line

    If they are not functional, please contact us directly and we will gladly assist you further: https://fizz.ca/en/support

    We offer support 24/7, however we’re currently experiencing a higher number of requests than usual and it is impacting the response time, leading to delays.

    Thanks for your understanding.

    Have a great day ahead!

    -Ingrid, Community Moderator 

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