Why must I reboot the modem every 5 to 8 days?

Newtown369
Newtown369 Posts: 2 ✭
edited October 4 in Internet
Hello, I have to often reboot my modem as my plugged in laptop is lagging, causing disconnections with my workplace systems (I work from home), and my wifi connection is very bad.

Best Answer

  • Whizz
    Whizz Posts: 22,740 admin
    Answer ✓

    Hello Newtown369 

    Following my verification, the signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists, please contact us directly so we can investigate this matter further: https://fizz.ca/en/support

    Have a great day ahead!

    -Ingrid, Community Moderator 


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