I have the fizz home internet services for my two addresses. I checked my credit card statements and

Super_A123
Super_A123 Posts: 2 ✭
edited October 5 in Internet
I found there are one payment is not matched with my two plans. It’s bigger amount than I ever payed for my plans. I sent emails to fizz but you know they ask me come here to look for answers. How can I know this payment is for which address? Is it possible fizz can send me the payment receipt on which I can find the details about the payment?

Answers

  • wenhan
    wenhan Posts: 1,020 ✭✭

    you should be able to check in your account the amount they withdrew under the plan then transaction. But i think if you are being over charged, then you need to contact support and have them figure it out.

  • G225 code IRSGE
    G225 code IRSGE Posts: 2,691 ✭✭

    In your Fizz account, you have the history of all transactions.

  • Whizz
    Whizz Posts: 22,740 admin

    Hello @Super_A123 ,
    We are sorry to hear about the situation encountered with your payments.
    You can see the transactions to us, by accessing My Settings- Transaction History and there, you can compare the bank statements details as well.

    Here are more details: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

    In case there will be any issues and the charges are not matching, please contact our customer service agents.
    They will be able to assist you and if necessary, to investigate further.
    For doing that, you can access this link: https://fizz.ca/en/support
    Have a great day.

    -Lavinia, Community Moderator

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