Why does my home internet cut out 4 to 5 times a day

Bruces_ABC951

Home internet cuts out 4 to 5 times a day, why

G225 code IRSGE

https://forum.fizz.ca/en/discussion/2655076/why-does-my-home-internet-cut-out-4-to-5-times-a-day

Hi, only Wifi or Ethernet too. Have you apps Wifi for testing your connexion ?

Ask fizz to check your signal here: Contact us | Fizz or send private message to @Whizz

Whizz

Hello Bruces_ABC951  ,

Sorry to hear about the issue.

I verified your modem`s signals and I saw that there are some signals out of normal readings.

First I would like to advise you to check your modem`s cables ( coaxial and power cable ) for any potential damage , and also test the modem in another power outlet to confirm if it`s not a power related issue as more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

If you still have issues please reach our customer service for further investigations : https://fizz.ca/en/support

Thank you for your understanding.
Have a good one,
Raul, Community Moderator