Has anybody been charged for a modem that has shorted out?

mark D. #13489
mark D. #13489 Posts: 2 ✭✭
edited September 24 in Internet

They tell meThey tell me.I have to pay two hundred and twenty five dollars to have the modem replaced Even.

Though the modem died

Answers

  • wenhan
    wenhan Posts: 1,302 ✭✭

    that sucks i feel like it shouldnt be that expensive even if you have to replace it right?

  • Drividor
    Drividor Posts: 748 ✭✭

    Omg it's expensive!

  • jvh_NVPF2
    jvh_NVPF2 Posts: 964 ✭✭

    Is it one of the newer modems that they sent out for beta testing?

    If it's the older modems that's way too much for a replacement…

    Your best chance at getting the replacement fee waived would most likely have to be submitting a complaint through your account.

    (Assuming the modem died outside of your control)

    https://zone.fizz.ca/dce/customer-ui-prod/account/contact-us

  • Whizz
    Whizz Posts: 23,479 admin
    edited September 24

    Hello @mark D. #13489 ,

    Thank you for reaching out.

    I am here to inform you that if the technician verifies the situation on site and concludes that there was no involvement of you or a 3rd party, or if the issue is not caused by a modification made to the initial installation, you will not be charged for the appointment.

    I can see that you were in contact with our customer service representatives and you should receive a confirmation email with the details of your appointment as soon as it is scheduled.

    I would also suggest confirming your email address as soon as possible, as you recently changed it. This way access to your Fizz account will not be restricted.

    Feel free to contact us privately if you need more information.

    Have a good one!
    -Sergiu, Community Moderator

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