Cable internet ripped
Hello,
I'm at a lost I took possession of my house on Aug 26th 2024. I went ahead and had schedule my internet to be moved on September 12,2024. The technician showed up and ran away because he didn't want to do the job.
Reschedule it for Sept 19,2024 the technician install the wires everything work. But the issue is they are to low. On Sept 20 a truck ripped all my wire of the pole and it damaged my house I had hydro quebec coming to fix their equipment the same day as I still have a pending wire for internet cable pending from me roof.
I contacted fizz customer service and they promise me a technician will come on Monday to do the repair. Perfect I go ahead and take the day off.. no technician and I got charge a whole month for 1 day of service. They keep saying to contact them in a hour but it takes them close to 2 hours to respond.
I'm at the point to return their equipment as their customer service is lacking competence. I am not happy at all.
Answers
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I feel you! The lower price come with less services. You are very unlucky...
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Badluck.. suggest you to persist. Badluck will eventually go away, after the storm comes the sun. Give it a another chance, ask Fizz they should be clement. @Whizz you there?
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After multiple complaint to their customer service they finally showed up. However I am afraid that the wire are too low again and they will rip off within the next week. The technician wasn't comfortable doing the job by himself but was kind and professional. (Due to the wire being on the other side of the road which fizz knew about.) Now wish me luck in getting my rewards apply and a refund for the days that I didn't had any services.
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You should get them to send a team to do it properly.
I guess if it happens again they'll redo it properly.
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I hope Fizz will refund you and no more problems happen!
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We all know what are you talking about.
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Hello @Jessie G. #23141 ,
Thank you for reaching out.
We are sorry you had to go through this process, and we can assure you that our goal is to provide the best service possible. Rest assured, I can see that you were in contact with the customer service representatives, and the necessary steps were taken towards refunding you for the days without service, and making sure that your rewards apply for the next payment cycle.
If you need further assistance, do not hesitate to contact us privately.
Have a good one!
-Sergiu, Community Moderator
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