I was double charged for my internet.

fizzuser537

Hi, this month I was charged twice for my internet service.

elena code xzi4t

Hi @fizzuser537

For this kind of problem you need to contact the support and they will refund you, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello @fizzuser537 ,
We are sorry to hear about the situation encountered with the payment.

As you were already informed on the Live Chat by the customer agents, the double charge was taken due to a system issue therefore the extra payment was refunded already.

You can verify this by accessing My Settings- Transaction History from your Fizz account.
For the bank account, it will take a few business days until the transaction will be processed.

Here are more details regarding the subject:

https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator