Customer Service asking for personal information

Jean18_
Jean18_ Posts: 2 ✭✭
edited September 21 in Your Fizz Account
Hello!

Alright so here's the situation : I want to replace my SIM card on an already existing plan, but I need to deactivate my old SIM card for that. I can only do that by contacting customer support, did that, but there's one problem.

They're asking me for pretty personal information : A picture of my drivers license and of my credit card.

I want to know if this is legit... I am not comfortable giving this kind of info to just anyone.

Thanks in advance for your answers

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,118 ✭✭
    Answer ✓

    This is the procedure to prevent SIM swap attack.

    @Whizz said in several other threads that after your identity is confirmed, they will delete the image(s) you shared with them.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,393 ✭✭
    edited September 19

    Hi, yes but only via account or here: Contact us | Fizz or with private message to @Whizz . Only these are official.

    For credit card leave only the last 4 digits visible

    For the driver's license you can hide part of the number I think if it appeals to you.

    Fizz has probably explained the process to you.

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