No Internet H2Z

AnkaOksanka
AnkaOksanka Posts: 2 ✭
edited September 18 in Internet
Hello, yesterday I moved into my new place and selected self instalment. My internet worked perfectly until midnight when the internet light went out and has not come back since.

I have restarted the modem, replugged all the wires and reset it and the problem still persists.

I have been without internet for almost 12 hours now.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,423 ✭✭

    Hi @AnkaOksanka

    Probably a work in your area,

    You can always contact the support to validate with them, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,028 admin

    Hello AnkaOksanka,
    I am sorry to hear about the situation.
    I have verified the situation from my side, and I was able to see that the modem is offline at the moment. Please take a look at the coaxial cable to see if it is screwed into the modem properly and if the cable is not damaged in any way. Also, try to connect the modem to a different electrical outlet without using an extension cord.
    Here is an FAQ that can help you  https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If the issue persist after that you can reach us at https://fizz.ca/en/support
    Have a good night.
    -Mihai, Community Moderator 

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