Data Roaming Issue

Sheena
Sheena Posts: 2 ✭
edited September 19 in Welcome and join
Hello,

Does anyone have issue for data roaming? I don’t know why I don’t have data suddenly but my account shows that I still have 38G left

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,401 ✭✭
    Answer ✓

    Hi @Sheena

    Try to reboot the phone or activate the airplane mode for 30 seconds to see if this helps.

    Contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • wenhan
    wenhan Posts: 1,158 ✭✭

    Fizz seemed to have issues yesterday after maintenance. Try again today and see if things are working ok. If not, contact support.

  • Danny_Condie1
    Danny_Condie1 Posts: 2 ✭
    My Phone works off of Wi Fi most places I go, including home.

    If I have US coverage as well as part of my package I should not be affected.
    If you see this as a problem, I will have to start looking for another provider as if in Ottawa right next to Quebec there should not be a problem, I stay mostly in Eastern Ontario but have gone to Southern Ontario. If this is a problem, I will have to also look for another provider.
  • Whizz
    Whizz Posts: 23,012 admin

    Hello Sheena 

    Following my verification, you have an open ticket (#304615 ) regarding this matter and since yesterday, it seems to be resolved. Could you please try to access your data?

    If the issue is not solved, please reach out to us directly and we will gladly assist you further  https://fizz.ca/en/support

    Have a great night!

    -Ingrid, Community Moderator

This discussion has been closed.

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