Need data - but my account is not accepting the gift attempts
sbriggs8
Posts: 8 ✭
Hello
I asked earlier if anyone could spare some extra data as I have run out- referral code C5119- when someone tries to gift data it cannot go through stating the user does not have a plan with data- but I do have a plan with data and I have been texting a Fizz agent who checked my account and said i should be able to receive data- any suggestions as to what is happening?
I asked earlier if anyone could spare some extra data as I have run out- referral code C5119- when someone tries to gift data it cannot go through stating the user does not have a plan with data- but I do have a plan with data and I have been texting a Fizz agent who checked my account and said i should be able to receive data- any suggestions as to what is happening?
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Answers
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You should technically receive it if you have data in your plan!
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Hello sbriggs8,
I am very sorry for the situation.
I have verified your account and I noticed that you have reached out to us and a ticket has been created for the technical team to further verify this.
Rest assured that they are working to provide us with an answer as soon as possible and resolve the situation.
We count on your kind understanding and cooperation.
If you have any other questions feel free to reach us at https://fizz.ca/en/support
Have a good night.
-Mihai, Community Moderator0
This discussion has been closed.