Missing USA Data travel add-on
Is there anything more I can do?
I've opened chat and they said I have to wait. I have a ticket/complaint (Ticket #303797) and I cant see the updates just that they're "working on it"
I bought 10GB of US data ~15 days ago, I'm going to the US this weekend for a quick trip. I'm also going for just over a week on the 29th.
My plan is less then the current market rate so I don't want to switch plans and pay more when I get back. I really don't want to buy another 10GB of US data (I should already have some) so I'm just stuck… waiting… with no updates.
I guess I'll have to buy an e-sim for some data this weekend and hope they fix it by the 29th?? it doesn't seem fair that I have to spend more money because a mistake fizz made…. so is there anything else I can do?
Thanks guys
Answers
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Sorry you should wait and/or buy an eSIM, since as user we cannot do much
sorry
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I guess I could buy 10 more GB, ask for a refund on the first 10GB and if they don't give me a refund go to the CTSC… this is a lot more hassle then should be required. I feel like I've lost time dealing with this, which is more valuable to me then the money I save by being with fizz.
If anyone else has any ideas of what I can do I'm all ears. thanks again.
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We don't have what advice to give you in this situation. Sorry for the inconvenience. Contact the support team again.
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Usually the addon cannot be refund, but your situation seems to be different
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Hello referral_WD953,
Thank you for reaching out.
We are sorry for the situation and want to assure you that we will work together to find a suitable solution. I see that your case is being handled by our dedicated team, and we recommend continuing the discussion with them, as they are more than capable of assisting you through this.
Have a good one!
-Sergiu, Community Moderator0
