It has been a week that the internet keeps disconnecting

Grenat

I unplug it , wait 5-10 minutes and it comes back. Each time I need to reboot my laptop everytime.

Do I need to replace the router? Who can support ? I work from home and sometimes to stops working in a middle of a call.

Thanks

elena code xzi4t

Hi @Grenat

It is difficult to say, did you try to reset the modem?

To do the factory reset, using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Wait 15 minutes and then redo the installation process by following the details found here :   

You can always contact the support in order to check your signal to see if it is in the right range

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello Grenat 

Does this issue happen on both Wi-Fi and Ethernet?

Please proceed with a factory reset of the modem, then test out the services and let us know if the issue persists. This can be done by locating the reset button, which is situated on the back side of the modem just above the Ethernet ports. Using a small, sharp object, such as a pin or paperclip, press and hold the reset button for 10 seconds, until all of the LEDs on the modem turn off.

It's important to keep in mind that resetting the modem to its factory settings will erase any modifications that have been made to your Wi-Fi modem settings thus far. As a result, you may need to reconfigure your devices' Wi-Fi settings, including the network name and password.

Feel free to contact us directly if you have other questions https://fizz.ca/en/support

Have a great day!

-Ingrid, Community Moderator