Paid monthly fee August 24th, but still no internet to use, the technician never come
Waited at home day after day
No call
No come
Paid monthly fee August 24th, today is September 9th, but still no internet to use, the technician never come
Answers
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Hi, are you present at the meeting?
It takes a person who is 18 years of age or older.
Contact here to make a new appointment and find out where your file is at:
Contact us | Fizz or private message here: @Whizz
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Hello MonicaWang ,
Sorry to hear about the issue.
I verified your account and it appears that the visit had to be rescheduled for this upcoming Thursday , 12th September between 7:30 AM and 20:30 PM.
We apologize for any inconvenience caused as you can ask for a pro-rated refund once the issue is resolved, if you reach our customer service : https://fizz.ca/en/support
Here you can find details on how to prepare for the visit also : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Have a good one,
Raul, Community Moderator0
