incorrect password

Darrick

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem but the device showed me that this key is incorrect. I tried several times, it still looks like that, what should I do next?

Whizz

Hello Darrick  ,

Sorry to hear about the issue.


99% of the time, there is a confusion with the letters - some users mistake number 1 for the small letter L .

Please check your label carefully and see if that`s the case on your side , while also trying different options.

If there are still issues, factory reset the modem and try the installation steps once again : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and continue the conversation that you have with our customer service on chat for further investigations.

Have a good one,
Raul, Community Moderator