No internet / mobile data (while on phones)

ChipsPiLiqueur

Waking up from a nap after work I realized that both my internet and my LTE weren't working properly. Mg home internet is completely out, a reboot did nothing and I'm about to factory reset the thing and unplug it for 10 minutes.

But I don't think it's the router cause the second I make a call on my phone, my LTE also drops and I no longer have data.

Whizz

Hello ChipsPiLiqueur  ,

Sorry to hear about the issue.

From what I saw on your account you have multiple internet plans and mobile plans also, so it would be easier if you could reach our colleagues on Live chat for further investigations : https://fizz.ca/en/support

On another note, try to check your coaxial and power cable to confirm that this is not an electrical issue and also test the modem in another outlet - and for your phone test the Sim card in another device compatible with the Fizz VoLTE and check if you have the same issue.

More details can be found here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do and here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Have a good one,
Raul, Community Moderator