Activation Pending over 12 hours

ZS_0905
ZS_0905 Posts: 2 ✭
edited October 1 in Your Fizz Account

I was trying to transfer my number to Fizz last night around 6:00, but my Fizz account was still showing pending the next morning. I recevied the port out message 6:30 and replied YES 7:16, I am thinking was this the reason why activation still pending? could you help me with this?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,978 ✭✭
    edited September 6

    Hi, check with customer service to find out the status of your customer file by contacting them here:

    Contact us | Fizz if problem contact here in private: @Whizz

  • wenhan
    wenhan Posts: 1,306 ✭✭

    see if your fizz account has any notifications that said transfer failed or any email from fizz saying transfer failed. otherwise, plug the sim card in and see if you receive service.

  • Whizz
    Whizz Posts: 23,485 admin

    Hello ZS_0905,
    Sorry to hear about this issue.
    I have relaunched you the transfer request and you will need to reply again to the transfer request message in the first 90 minutes from now.
    Once you have answered to the message you should get an email within 2 hours to let you know if the line was transferred.
     If you encounter any more issues after that you can reach us back at https://fizz.ca/en/support
    I hope you have an wonderful day.
    -Mihai, Community Moderator 

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