No internet or blue light on modem even after reset, help?

Carpenter
Carpenter Posts: 2 ✭
edited September 6 in Internet
Hello, today my internet shut down.

No blue light on modem even after resets.

On the wifi screen it says "connected without internet"

Im wondering if anybody can help figure the probleme out.

Thank you.

Im in épiphanie.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,386 ✭✭
    edited September 6

    Hi, did you remove the electric current 10 seconds and reconnect? If this still does not work and the cable is properly connected, contact customer service here:

    Contact us | Fizz

    or private message here:

    @Whizz

  • Gregory C. #1999
    Gregory C. #1999 Posts: 13 ✭✭

    Never happened to me in MTL.

  • Whizz
    Whizz Posts: 23,042 admin

    Hello Carpenter,
    I'm sorry for the situation.
    I have verified in my tools and I could see that the internet connection is working now.
    There is no maintenance work in your area that might cause you an issue as well. 
     If you have any more issues you can reach us at https://fizz.ca/en/support to further assist you with this.
    I hope you have a nice day.
    -Mihai, Community Moderator

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