It's been 9 days and I haven't received my SIM card..

Steffie
Steffie Posts: 2 ✭
edited September 4 in My Mobile
I ordered the SIM card on August 23, 2024. I have been waiting for 9 days now still have no trace of the package. I chatted with the bubble this morning but only the robot replies... Might I ask... Where is my SIM card??

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 6,577 ✭✭
    edited September 2

    I sudgest you contact the support team they will help you. When you speak with the robot keep asking "I want to speak with an agent" and he will transfer you to one.

    https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 9,042 ✭✭
    edited September 2

    Hi @Steffie

    Normally, support will ask you to buy another SIM card and then they will reimburse you.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • BradDoell
    BradDoell Posts: 218 ✭✭

    Hi @Steffie

    Depending on where you live, it may be more convince to buy a SIM card from a local store. I think it costs 15.00 but I may be wrong.

    https://fizz.ca/en/participating-stores/sim-card
    cheers,

    Brad

  • Whizz
    Whizz Posts: 23,486 admin

    Hello Steffie,
    Thank you for reaching out. 

    I'm sorry to hear that the SIM card did not reach you, however, I can see that you were in contact with our customer service representatives, who ordered a free SIM card for you. We hope the delivery will go smoothly this time and you will be able to get started with Fizz.

    Have a good one!
    -Sergiu, Community Moderator

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