my iphone 11

mwanansuka
mwanansuka Posts: 2 ✭
edited September 2 in Internet
My phone running on iOS 17.6.1 but cannot make calls. Rebooted but still unable to make or receive calls

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Hi @mwanansuka

    Do yo have signal?

    Did you check in your account if your line is active?

    Can you try the SIM in a different phone?

    Do you have unlimited calls?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,045 admin

    Hello mwanansuka  ,

    Sorry to hear about the issue.

    I saw that you contacted our customer service on chat to check why the service is not working properly, but the Sim card works just fine in another phone.

    At this point, I can only advice you to do a factory reset on your phone ( be sure that you make a back-up save ) - connect to WiFI to have the newest network settings installed and then reboot the phone.

    If the issue still persists, I can advise you to contact Apple for further investigations.

    More details can be found here : https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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