super slow inernet speed while raining!

Tya
Tya Posts: 95 ✭✭
edited September 1 in Internet

Is somebody has the same probleme? Super slow speed of Internet while it's raining outside!I could not even check my mail! I need to wait like an eternituy to open the page! Is somebody has the same like me probleme today?🙄

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 1,543 ✭✭
    edited September 1

    Hi, it is possible that the outer cable is damaged and water enters. Do speed tests and communicate with Fizz to check your signal history.

    Here Contact us | Fizz or contact in private message @Whizz for help.

    Speedtest by Ookla - The Global Broadband Speed Test

  • Whizz
    Whizz Posts: 21,498 admin

    Hello Tya  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and they appear to be in good standing ( today and the past few days also ).

    My suggestion would be to run a network scan using the Fizz WiFi app : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

    To begin troubleshooting, take these steps:
    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"


    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).

    Check what the scan has to say and follow the troubleshooting steps - if you still have issues, reach our customer service : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Community Moderator

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