12hr chat for sim activation... That never actually got activated!
It is inconceivable that I have been trapped in the same chat for 12 excruciating hours, enduring the empty promises of 3 or 4 different agents. I have meticulously provided every document and piece of information requested, yet the so-called "elevated dedicated team" has failed to analyze the simple information required for a basic SIM activation.
This ordeal began after I was robbed of my wallet and cellphone, and then assaulted with bear repellent. Despite this trauma, I have cooperated fully, providing your employee with the first and fourth last digits of my credit card, its expiration date, my passport, my driver's license, my address, and the SIM activation number – all while securely connected to my account on your website, a fact you can easily verify.
I demand to know: What documents are you missing? Why can't a simple SIM activation be completed in a full 12 hours of continuous chat with your "customer service"?
I am beyond dissatisfied. This is unacceptable. Immediate action is required.
Best Answer
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Hello lefab
We're really sorry for the inconvenience and the waiting time, we’re currently experiencing a higher number of requests than usual and it is impacting the response time, leading to delays.
Due to the photo of the credit card being a screenshot, your case had to be escalated further to our financial team in order for the Sim swap to be completed. I've made a new request with the highest priority so that our team can solve this as soon as possible for you.
If you'd like to discuss further, please contact us directly https://fizz.ca/en/support
Thanks for your kind understanding and once again sorry for the inconvenience.Have a good rest,
-Ingrid, Community Moderator
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