Is the client service faster in English ?

MPC22

MPC22 Posts: 2 ✭

August 28 edited August 30 in Internet

Hello , how can I switch the current chat session to English... I started with a question yesterday in French, received an answer during the night and now I'm still waiting. I need a technician ASAP because the exterior cable got cut during an incident. I have no internet since... and I'm thinking there is probably more employees that answer English, right ?

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Best Answer

wenhan Posts: 1,306 ✭✭

August 28 Answer ✓

likely not. it is originally a quebec only company so I assume employees are bilingual.

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Answers

BeakBird Posts: 3,654 ✭✭

August 28

Try sending a message to @Whizz
You might get a faster response.

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Mark123_2024 Posts: 5,080 ✭✭

August 28

https://forum.fizz.ca/en/discussion/2653963/is-the-client-service-faster-in-english

The services are the same in both languages.

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Whizz Posts: 23,486 admin

August 30

Hello @MPC22
You can continue the chat in English and you will be transferred to one of the agents that are assisting in that language.
You also have the possibility to contact us on here as a private message, or via email by accessing your Fizz account → My settings → Contact forms.
Looking forward to assist you further.
Have a great night!😊
-Ingrid, Community Moderator

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