Modem wifi not working

AngyLaflamme
AngyLaflamme Posts: 2
edited August 28 in Internet
Hi basically i have my modem who i just got not even a month ago. There’s was a storm i believe but i didnt loose electricity although no wifi no lights on the modem. I trried everything plugging it somewhere else etc. Im not very happy because to begin with it took 3 attempts on the website to get a technician to come install the cable. Now that… i tried contacting the fizz help but its a bot and i dont wanna wait forever for this. I just wanna have wifi… i use this to work. Does anyone might have a idea what to do? Or what could it be that made only the modem not work?

Answers

  • Whizz
    Whizz Posts: 22,874 admin

    Hello AngyLaflamme,
    Thank you for reaching out. 

    I'm sorry to hear that your modem is no longer working. After verifying your file I noticed that you were in contact with our customer service representatives, and they suggested an appointment with a technician. Please get back to them with the necessary information, and they will set it up for you.  

    Have a good one!
    -Sergiu, Community Moderator

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