Modem wifi not working

AngyLaflamme

Hi basically i have my modem who i just got not even a month ago. There’s was a storm i believe but i didnt loose electricity although no wifi no lights on the modem. I trried everything plugging it somewhere else etc. Im not very happy because to begin with it took 3 attempts on the website to get a technician to come install the cable. Now that… i tried contacting the fizz help but its a bot and i dont wanna wait forever for this. I just wanna have wifi… i use this to work. Does anyone might have a idea what to do? Or what could it be that made only the modem not work?

Whizz

Hello AngyLaflamme,
Thank you for reaching out. 

I'm sorry to hear that your modem is no longer working. After verifying your file I noticed that you were in contact with our customer service representatives, and they suggested an appointment with a technician. Please get back to them with the necessary information, and they will set it up for you.  

Have a good one!
-Sergiu, Community Moderator