My internet connection has been down

Kaloyan
Kaloyan Posts: 15 ✭✭
edited August 28 in Internet

No WAN IP Address

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Answers

  • Whizz
    Whizz Posts: 23,468 admin
    edited August 28

    Hello @Kaloyan, 

    Thank you for your post.

    After making the necessary verifications into our tools, we noticed that your modem is currently online and signals optimal.

    There are some interventions in your area which may affect your connection, therefore in case are issues, please try to restart your modem. 

    To restart the modem, you can unplug the power cable for minimum 10seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process:

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    In case of need, please contact us in private or reach the customer service agents in order from them to assist you properly. 
    You can use this link for that:  https://fizz.ca/en/support
    Have a great day. 
    -Lavinia, Community Moderator 

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