Wifi not working

Angrycustomer1

Hello, I have the same problem and was wondering if anyone ever got fizz to fix the problem as I am getting absolutely no help from them.

G225 code IRSGE

Hi have-you tested Mobile, Pc and other ?

Have-you reboot modem ?

Try to contact Fizz: Contact us | Fizz

Whizz

Hello @Angrycustomer1 ,
We are sorry to hear about the situation encountered with your internet services.

By looking into our tools, we noticed that your home internet plan is active, modem online and signals are optimal.
As you are mentioning to have issues with Wi-fi, you can try to make a network scan from the Wi-fi application.

This will offer you a clear diagnosis of your connection in order to improve it.
To start troubleshooting follow these instructions:

►Stand next to your Modem

►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu

►Tap “Fizz support”

►Tap “Tools and support”

Then, you will need to follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan.
Please allow 2 minutes for the scan to be completed, without minimizing the application in any way. 

After the scan, in case of need, you can reach back the Live customer agents in order for them to assist you.
For that, use this link: https://fizz.ca/en/support
Your understanding is appreciated.
Have a great day.
-Lavinia, Community Moderator