No ringing
I can call my daughter's phone it rings on her side but I don't hear any ringing on my phone when I call her
Answers
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probably you have a problem with your phone
You should also try to reply to your previous post instead open a new one each time
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Have you tryed to remove and reinsert your sim card?
If could also try to contact the support here: https://fizz.ca/en/support
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No I can't try that now but I will try that I thought it could be an incompatibility with her phone but it worked fine before just started yesterday
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It's funny I get more response here than I do when I try to chat with support
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i have the same issue with a contact who just switched to fizz. previously when they were with rogers i get a dial tone when i call. now when i call it has silence. the phone rings on their end.
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Hi,
If you are using a phone that uses the android OS, have a look at this article. As @elena code xzi4t mentioned, this problem is most likely related to your phon, or as the article below suggests, a network problem on the recepients end.
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Hello lkreglewsk ,
Sorry to hear about the issue.
I verified your conversation which you had with our customer service, and they invited you to do a few troubleshooting steps, however you never did confirm if you did them or not - as these steps are vital to understand from where the issue is happening.
We need to understand if this is a network issue, phone issue and so on and so forth.
As you opened multiple posts also, I closed them and I will also close this one as I invite you to strictly discuss on chat with our agents and confirm with them if you did the requested steps which you were asked to perform.
While I understand that this might not be to your liking, having the conversation on one thread only will help the case to be resolved faster.
Thank you for your understanding.
Have a good one,
Raul, Community Moderator0
