internet keep shutting down.

Wyllas
Wyllas Posts: 5 ✭✭
edited August 25 in Internet

My modems keep turning the ethernet off. The wifi signal is still on, but the password changes against my will.

When I restart the device, the password goes back to the usual. However, the same problem pops up less than 1 hour after. It happened 4 times today so far.

I have waited more than 10s after the reboot.

The problem affects both wifi and ethernet.

My modem is NOT on a power bar.

I have tried a different power outlet on a different breaker.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,989 ✭✭
    edited August 25

    Hi, for this problem, please contact Fizz here: Contact us | Fizz

    or write private message to moderator @Whizz

  • Whizz
    Whizz Posts: 23,491 admin

    Hello Wyllas  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it appears that everything is in order, apart from recent reboots which you did.

    At this point to have a better understanding on what`s happening  we need you to run a network scan using the Fizz WiFi app : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz


    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"


    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).

    Check what the app says and follow the steps and also contact our customer service on chat to also look at the scan details : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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