I have the '' card expired '' bug.

5ived
5ived Posts: 2 ✭
edited August 22 in Phones
I cant find anyway around completing the activation of my new sim card. I get stuck at the payment section where it tells me my cards are expired. I have several cards saved and none work. I have tried contact customer support but their only solution is to change browser, which I already tried.

Anyone have this problem before?

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,118 ✭✭
    Answer ✓

    Customer service representative should reset the maximum number of credit cards.

    @Whizz could you please help here?

Answers

  • Whizz
    Whizz Posts: 23,045 admin

    Hello @5ived

    Could you please try deleting the cookies & cache and try again? Also try in an incognito window. Make sure that the address on the credit card matches the one on your Fizz account. More details regarding Sim activation can be found here

    https://fizz.ca/en/faq/activate

    If the issue still persists, please contact us directly so we can open a ticket to our technical team in order to investigate the issue further:

    https://fizz.ca/en/support

    Have a lovely day ahead !

    -Ingrid, Community Moderator

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