Service not working for over 3 months

APar
APar Posts: 2 ✭
edited August 20 in My Mobile
Looking for some advise from fellow members. On April 27th I changed my number, the process was fairly simple online, no new sim card required, paid the fees and that's it. But then my problems started: my data became intermittent and my texts and voice calls won't work. My iMessage and FaceTime still worked with my old phone #, WhatsApp still worked with old #. But then in July my data stopped working completely, so now none of the services were working. I have opened multiple tickets but its close to two months now without any solution. Yesterday my iMessage and FaceTime also stopped working and Fizz wants me to keep paying and buying text and call add-ons so their techs can keep looking for a solution. Is it fair to wait for so long to get service? I'm beyond frustrated with Fizz at this point

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,047 ✭✭

    Hi @APar

    read this FAQ https://fizz.ca/en/faq/resolving-issues till the end you will find how to proceed, sorry I cannot give you the right information since my post can be put in moderation

  • Whizz
    Whizz Posts: 23,491 admin

    Hello APar,
    Thank you for sharing your experience here. 

    We are sorry about the situation, and it is not the experience we desire for our customers, hence why, your case is already handled by a dedicated team, and you will surely get to an understanding with them and resolve the situation, 

    If you need more information or have any updates to forward to our dedicated team, please continue the conversation you had via email. 

    Have a good one!
    -Sergiu, Community Moderator

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