Data not working on browser

lovy
lovy Posts: 2 ✭
edited August 20 in My Mobile
I set up a new fizz sim today with data, the internet is able to connect to WhatsApp and other social media but can't connect to maps or chrome. Why?

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Answers

  • Oli 64JKA
    Oli 64JKA Posts: 5,787 ✭✭
    edited August 18
    Screenshot_20240818_083608_Samsung Internet.jpg

    Check on top right if you are connected to LTE/4G

  • BradDoell
    BradDoell Posts: 181 ✭✭

    Hi @lovy

    A little bit more information please :-)

    I am assuming that you used this same phone, with no changes to it, and were able to use maps and Chrome with your previous plan from a provider other than Fizz?

    Cheers,

    Brad

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,358 ✭✭

    Each application has a button to have access to the Internet. Check that it is active.

  • Whizz
    Whizz Posts: 23,013 admin

    Hello @lovy

    Could you please try switching your phone to airplane mode for a couple seconds then switch it back? Then restart the phone and reinsert the Sim. Please make sure your roaming is turned on, as it is needed until the network switches from Fizz EXT to Fizz.

    Rest assured as you will not be charged, since we are a prepaid service company.

    If the issue still persists, please contact us directly and we will assist you further

    https://fizz.ca/en/support

    Have a lovely day ahead!⚡️

    -Ingrid, Community Moderator

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