Payment issues

thomas H. #36851
thomas H. #36851 Posts: 2 ✭✭
edited August 17 in My Mobile

Payments not working You have reached the maximum number of attempts.Click here for more info.

Vaudreun-dorion Canada J7V8PZ

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,603 ✭✭

    Hi @thomas H. #36851

    only the support can reset it, you should contact them here we are users, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Step_WYQMY
    Step_WYQMY Posts: 1,757 ✭✭

    looks like a good question for Whizz!

  • Whizz
    Whizz Posts: 23,169 admin

    Hello thomas H. #36851,
    We are sorry to hear about the situation encountered with your payment.

    After making the necessary verifications into our tools we noticed that you were able to reach the customer service agents.

    They made a reset from their side in order for you to make the payment.
    After that, you successfully paid for your internet  plan therefore the services are active. 
    Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-fix-payment-issue 
    In case there are any issues regarding the subject, you can reach them back in order to receive the wanted assistance, they are working constantly.
    Have a great day. 
    -Lavinia, Community Moderator  

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