Internet speed

Montainbikes249_

My internet speed is supposed to by 30mb down load but is only .086 download

fatou_MDJJM

if you received today the modem probably you didn’t activated it

The guide https://fizz.ca/en/faq/how-install-my-wi-fi-modem

1. Log in to your Fizz account. 
2. You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
3. Activate your modem. It will then switch to the speed associated with your plan.  

reboot the modem after

BradDoell

Hi,

This is the forum for mobile users. Did you intend to ask the question in the Internet forum?

wenhan

are you getting that speed on wifi or through ethernet?

BradDoell

Try these steps please

https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

Mark123_2024

https://forum.fizz.ca/en/discussion/2653656/internet-speed

You should contact the support team in your case to check with them.

Whizz

Hello Montainbikes249_,
Thank you for reaching out. 

This speed is usually provided when the modem you received was not activated yet, for installations without a technician. I noticed that the plan is now active, so please proceed with a new speed test, and if the issue persists, contact us privately using this FAQ.

Have a good one!
-Sergiu, Community Moderator