Voice Mail added afterwards, no pin texted yet, voicemail in french?

Pat8888
Pat8888 Posts: 2 ✭✭
edited August 17 in My Mobile
Just got Fizz, activated sim card and all, Chose my plan. THEN after choosing plan went back and added Voice mail. Do i need to wait a full billing cycle for it to activate? I am calling the voice mail phone # and only hear french, as well as I have not received a pin number yet?
-Thanks

Answers

  • BradDoell
    BradDoell Posts: 219 ✭✭
    edited August 15

    French is the default language for the voice mail.

    Becomes active on next billing cycle

    https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    Since you did this all in one day, perhaps they can get the voice mail activated immediately.

    @Whizz are you able to help?

  • wenhan
    wenhan Posts: 1,314 ✭✭

    you can reset the pin to the voice mail through your account.

  • BradDoell
    BradDoell Posts: 219 ✭✭
    edited August 15

    As @wenhan mentioned, you can change the pin using your account.

    “My plan - manage my plan - everything else - advanced parameters”

  • Whizz
    Whizz Posts: 23,502 admin

    Hello Pat8888,
    Thank you for your post.
    After making the necessary verifications into our tools, we were able to see that, for the moment the Voicemail option is not included in your plan therefore this is why you are not able to access it.
    To be able to use the Voicemail, this option should be included in your base plan and this was not made when activating into your Fizz account.
    In accordance with our policy, any request to change the plan will be effective at the beginning of your next payment cycle, therefore your request will be effective next month.
    Here are more details regarding the subject: https://fizz.ca/en/plan-change-policy 
    Your understanding is highly appreciated.
    Have a great day.
    -Lavinia, Community Moderator  

This discussion has been closed.

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